Online orders are governed by law 2251/1994 and all its amendments. The ordering process is completed by filling in the specialized form, upon having first agreed to the terms and conditions.
Realizing the importance ensuring the security of your online purchases, our company has taken every precaution and all the necessary measures in order to provide online payment services with maximum safety.
In order to ensure the confidentiality of information exchanged, we use the EV SSL-128bit encryption prototype. The system was devised in collaboration with Thawte, a company specializing in matters of exchange security.
From the very beginning until the completion of your on-line session, all your personal information is encrypted under the 128-bit (Secure Sockets Layer – SSL) encryption protocol. Each time a Viva payment is made, the entire exchange of information between your computer and the Viva system is encrypted using the Thawte (the most recognized provider of encryption keys for banking services) EV 128 bit key. This means that every time you send information towards the system, your browser first encrypts the information using the 128 bits key and then sends the information to the system. The Viva system decodes the information using the same key (which is predetermined at the start of your connection to the service) and then goes on to process the information. The Viva system sends you information using the same encryption procedure.
Viva Payment Services is a Payment Institution licensed by the Bank of Greece. The same basic principles which govern conventional bank transactions also apply in the case of Viva. All information disclosed by Viva cardholders is strictly confidential.
As part of the PCI-DSS, certification our company, in cooperation with Viva, has taken all the necessary steps to use such information only to the extent necessary in the context of service.
During your visit to the www.blacksaltbikini.com site and pages, IT IS POSSIBLE that you may be asked to disclose personal information (such as your name, surname, email address, mailing address, credit card information etc) so that you may order products, but also for us to be able to contact and provide you with updates on our products.
Such personal information is processed by our company in compliance with article 7A paragraph 1(b) (β) Ν. 2472/1997 so as to fulfill the order placed by our customer and will in no way be revealed, disclosed or sold to third parties, unless, according law, a procedure is implemented for the removal of confidentiality (Ν. 2225/1994) or any obligations arising from the national implementation of Directive 24/2006.
The e-shop www.blacksaltbikini.com operates according to Greek and EU legislation and will securely retain your personal data for as long as you are registered with any services regarding www.blacksaltbikini.com and will delete such information after the expiration of the trade relationship.
Customer Support Hours:
Monday – Thursday 09:00 – 18:00
Friday 09:00– 1:30
Phone: +30 210 3262888
Customer Service for BlackSaltBiniki.com is predominately email based. Please allow up to one business day for your inquiry to be addressed. Customer Support associates are not available on national holidays or weekends.
SHIPPING & ORDER PROCESSING
BLACK SALT BIKINI ships worldwide with UPS and for domestic orders ships with Geniki Taxydromiki.
Delivery time starts one business day after the date of the order. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays.
You will receive an automated confirmation email after your order has been submitted, and a second automated email containing tracking information once your order has shipped. If you do not see these confirmation emails in your inbox, try checking your spam or trash folder. All automated confirmation emails will be sent to the email address provided on the order. Note that email addresses cannot be modified once the order has been submitted.
If you were logged in to your customer account while placing the order, you may also check the order status by logging into your account and clicking the “Order History” tab. Note: registered customers who were not logged in when the order was submitted will not see their order on the “Order History” tab.
Each order is subject to product availability. Customer service will reach out via email in the event that any item(s) are unavailable. Once the package has shipped, you will receive an automated email containing tracking information.
Shipments may be subject to import duties and taxes, which are responsibility of the recipient. Rates vary by country and by what was ordered so we are not able to supply an estimated cost.
For more information regarding your country’s custom policies, please contact your local customs office.
Methods Of Payment
The various methods of payment available from BLACK SALT BIKINI for online purchases are the following:
- Credit or debit card: charges are made using the Viva Payments service.
- Accepted cards: Visa, MasterCard, and American Express.
- Cash on delivery: full payment is made upon receipt of the merchandise. Valid for Domestic orders and orders to Cyprus.
All the items are shipped from Black Salt Showroom address:
Grigoriou Lambraki 21,
For any enquiries please contact +30 210 3462888.
If you wish to cancel your order, please send an email as soon as possible to firstname.lastname@example.org. Our team will make every effort to accommodate your request, however, there may be some instances where we are unable to cancel your order before it ships. If your order has already shipped out, our normal return policy will be in effect.
Orders cannot be modified after they have been submitted.
Incorrect / Damaged Orders
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us as soon as possible at email@example.com to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.
If your tracking information shows that your package was delivered, but you have not received it, please contact UPS for International Orders and Geniki Taxydromiki for Domestic Orders to file a Trace Claim for the missing shipment.
Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.
Tracking The Order
As soon as the order ships we will notify you with another confirmation email, containing a tracking number of your purchase. Please note that the Tracking Number will be activated within 24 hours from when the order is dispatched, therefore you may not find any updates immediately after shipment.
If you did not receive the tracking number of your purchase, please contact us at firstname.lastname@example.org.
RETURN AND REFUND POLICY
Thank you for shopping at Black Salt Bikini.
Black Salt Bikini seeks for the complete satisfaction of its client.
If you are not entirely satisfied with your purchase, we’re here to help.
You can return any product, free of charge, for a full refund within 10 working days on condition that the return is being made due to an error on our behalf.
If you wish to return a product for personal reasons, without there having been an error on behalf of our company, then you will have to cover the return shipping expenses. You can only make ONE exchange per product.
Please note: In order to return your order, you must be aware of the order number and select return or exchange (color or size). We cannot process the transaction without these details, so please make sure you have completed the “return form” and included it with your return parcel. You can find the return form here. Also, when making an exchange, make sure you have filled in the desired size or color on the return
BlackSaltBikini.com accepts returns within 14 calendar days to return an item(s) from the date of its shipment, the return shipping cost is covered at your expense.
To be eligible for a return, your item must be unused unwashed merchandise, with all labels intact and where relevant hygiene straps must be in place. The product has to be accompanied by its receipt of purchase, as well as the completed “return form” found here. Your item must be in the original packaging.
Item(s) will be returned for a refund to the original form of payment.
According to our company policy we are unable to offer refund on sale items. Before requesting a return please make sure the products comply with our return conditions.
Upon receipt of returned goods, BlackSaltBikini.com reserves the right to deny refund if the merchandise does not meet policy requirements.
Exchanges In Size Or Color
You can exchange a product for a different size or color within 7 days of receiving your initial order. In such cases, the return shipping and the new shipping cost is covered at your expense. If the return is being made due to an error on our behalf, we will cover the shipping costs. You can exchange a product only ONCE.
Make sure you complete the details of the exchange on the “return form” included with your order.
If you wish to exchange a product for the same product in a different size or color, we will send you the new product to the mailing address provided on the original order, unless an alternate address is specified in the respective area of the return form.
All merchandise is thoroughly examined upon its return to our company.
You are responsible for the safe return of products to our company. Please make sure that the products are appropriately packaged and that they will not be damaged en route during shipping.
If a product is returned in unsuitable condition, it will not be accepted.
Our company bears no responsibility for any products returned to us by mistake.
We strongly recommend you retain your receipt of shipment/courier until the entire procedure of return or exchange has been completed, and you have received an email from us stating that we have received your returned shipment.
Products may be exchanged only for the same product in a different size or color. If you desire a different product, you will have to place a new order.
Most of the same terms and conditions as for Domestic Orders apply, with a few differences.
The differences to note are the following:
If you wish to exchange a product for the same product in a different size or color, you will need to return the product and place a new order using the online e-shop.
Please make sure you use a mailing service that ensures the value of the merchandise being returned, and always retain the shipping receipt. Mailing services deliver packages during working hours and may require a signature for the delivery, which is why we recommend your order be sent to a work address and not to a residential address.
A duty is charged when an order crosses country borders and must be paid by the customer who placed the order. Due to the fact that policies and customs fees vary significantly from country to country, we recommend you contact your local customs office for more information. Please keep in mind that customs fees may affect delivery time.
We would like to inform you that during bank holidays or national holidays in your country, deliveries might not take place. In such cases, please expect your order to arrive on the next available business day.
Once we receive your item, we will notify you that we have received your returned item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How To Return Your Item
Claims for returns and refund must be made in the following way:
To request a return, click on the “Return Policy” section. You will find all the information needed to fill the Return form.
Fill in the Return Form and send your returns with a shipping service of your choice.
Please note, Black Salt Bikini is not responsible for the return delivery charges